The cost of uncertainty
Why retaining, migrating or funding a complex application is harder when dependencies, behaviour and evidence are unclear.
Customer brief
Understand before you transform.
The Harten Customer Brief explains how specialist consultancy, supported by Wayfinder, helps organisations establish a reviewable basis for change.
Use it to understand the customer problem, the role of application evidence, how current-system specifications support review, and how planning can proceed from a better baseline.
What it covers
From application uncertainty to a decision-ready baseline.
The brief is public-facing. It avoids internal implementation detail and focuses on the buyer problem, the evidence path and the first practical engagement.
Evidence and review
How Wayfinder makes source artefacts, dependency evidence, observations and uncertainty visible enough to review.
Specification and planning
How source analysis can become a reviewable current-system specification and a proposed basis for modernisation planning.
Start small
Begin with one application.
- Select: choose one critical application or bounded estate area.
- Establish: produce evidence, a reviewable specification and a proposed plan.
- Decide: use the outputs to agree the next change decision with greater confidence.